Komatsu launches new online parts portal
myKomatsu designed to make ordering parts a quick and easy process for customersKomatsu has hit the go button on its new online parts portal, myKomatsu, that is available throughout Australia and allows customers to order the right parts for their machines in a quick and fuss free manner.
The myKomatsu platform can be accessed via computer, smartphone or tablet and also lets customers track the progress of their orders and find out when they will be delivered.
“Ordering parts for earthmoving equipment can be a complex and time-consuming task, but myKomatsu has been developed based on our customer-first philosophy,” said Komatsu’s General Manager for Construction Solutions, Todd Connolly.
“Our industry-leading site offers customers multiple ways to find the correct part, including by part number, key word, parts book or machine type, make and model – with customers able to use whatever method best suits them.
“And once an online order has been placed, the order automatically passes through our business systems within minutes until it is ready to be dispatched from the nearest distribution centre.”
Komatsu said the portal has been primarily designed for its utility and construction customers – many of whom typically have only one or a few machines.
“We aim for it to be a self-service tool for our smaller customers, through its easy access to parts searching, and the ability to buy the exact parts they need when it suits them – any time of the day or night,” Connolly said.
“It also offers significant benefits for larger construction and utility fleet owners who may prefer to manage their parts ordering online.”
Komatsu has introduced a number of new features on its new parts website such as online credit card payment options, the ability to track the progress of deliveries in real time, as well as automatic supersession management - which means that if a particular part has been superseded, the customer will automatically be offered the updated part.
myKomatsu will have a dedicated team offering 24/7 support to customers engaging with the website.
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